Isebrook Hospital
Irthlingborough Road, Wellingborough, Northamptonshire, England, NN8 1LP
9,002
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Isebrook Hospital
2021-02-15
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Isebrook)
15th February 2021
I received very professional and in-depth service and care.
Steve rigby ,was a consummate professional and I highly recommend to others.
Suggested improvements
Not a thing ,for me it is perfect
Isebrook Hospital
2021-02-10
Person
4
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
10th February 2021
Just listened to me
Suggested improvements
Nothing
Isebrook Hospital
2021-02-06
Person
1
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
6th February 2021
No thought given to the patient
Suggested improvements
Listen to the patient
2021-02-09 08:42:42
Response from Isebrook Hospital
I am really sorry this has been your experience. I will pass on your comments to the service manager. if you feel you are not getting the treatment you need, or wish to discuss further, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.
Isebrook Hospital
2021-02-05
Person
2
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
5th February 2021
Not really bothered about any of it. Despite seeing him previoysly, I felt today was a waste of time and felt quite uncomfortable in his presence.
Suggested improvements
Given an idea beforehand what todaywasabout
2021-02-08 08:48:15
Response from Isebrook Hospital
I am really sorry this has been your experience. I will pass on your comments to the service manager. if you feel you are not getting the treatment you need, or wish to discuss further, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.
Isebrook Hospital
2021-02-05
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Isebrook)
5th February 2021
My telephone appointment was on time and I was extremely happy with the service I received.
The clinician was very friendly and listened to everything I said and gave me some great advice during the call.
Very grateful, thank you.
Suggested improvements
No complaints.
Isebrook Hospital
2021-02-04
Person
1
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
4th February 2021
My psychiatrist knew nothing about me sounded like he was paying lip service went from offering controlled medication which I had previously been addicted to and had terrible withdrawal to let’s do nothing. To quote to any person, let alone a person with mental health problems that “you must be strong” is a complete insult. I have absolutely no faith in the psychiatrist I am devastated that again I am left alone and then when I informed him that I had been diagnosed with breast cancer, he looked at my notes and replied I was only having an excision! I feel completely let down by the Mental health team and I believe the psychiatrist should not be holding the position he does, from my first phone call when he told me that COVID was our punishment for all we had done to the world!!!!
Suggested improvements
Everything
2021-02-09 08:42:03
Response from Isebrook Hospital
I am really sorry this has been your experience. I will pass on your comments to the service manager. if you feel you are not getting the treatment you need, or wish to discuss further, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.
Isebrook Hospital
2021-02-04
Person
2
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
4th February 2021
I need more time and more contact with my team, I'm so desperate I need to talk to someone
Suggested improvements
Everything
2021-02-09 08:42:25
Response from Isebrook Hospital
I am really sorry this has been your experience. I will pass on your comments to the service manager. if you feel you are not getting the treatment you need, or wish to discuss further, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.
Isebrook Hospital
2021-02-04
Person
1
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
4th February 2021
Messages ignored. No action taken. No support given. Caused more stress and distress to myself and more unnecessary work for GP.
Suggested improvements
Taken a note of messages. Rebooked appointment as requested. Letter for appointment sent so it arrived before the actual day before the appointment. Updating records to show contact number. Ignoring messages to rebook appointment another message to contact me to receive a letter to say I hadn’t been in contact when I had tried 3 times. I now have to try again to call and be ignored or write to probably be ignored again
2021-02-09 08:40:57
Response from Isebrook Hospital
I am really sorry this has been your experience. I will pass on your comments to the service manager. if you feel you are not getting the treatment you need, or wish to discuss further, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.
Isebrook Hospital
2021-02-04
Person
2
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
4th February 2021
Don’t want to answer to give my reasons. They are confidential and doesn’t matter.
Suggested improvements
Actually get seen on time
2021-02-09 08:40:27
Response from Isebrook Hospital
I am really sorry this has been your experience. I will pass on your comments to the service manager. if you feel you are not getting the treatment you need, or wish to discuss further, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.
Isebrook Hospital
2021-02-04
Person
4
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
4th February 2021
He was the support I needed with a firm but fair look into my problem at the time.
Suggested improvements
Nowt
